Terms of service
Please, beware this online psychiatric service for adults (+18 y.o.) is not suitable for patients with psychiatric urgencies such as: suicidal thoughts, thoughts of self-harm or harming others, persecutory ideas like thinking that there may be somebody out to get you or plotting against you, psychotic ideas like hearing voices or seeing visions, etc. If so, please contact your GP or mental health services in your local area for in-person consultation.
To clear up any doubts or leave comments about our services, please contact us at:
For ADHD assessment or follow up sessions, please write to admin@adhdglobalcare.com
For prescriptions, please write to admin@adhdglobalcare.com
Cancellation / Rescheduling Appointment Policy
Do you need to cancel or reschedule your appointment?, please contact us at admin@adhdglobalcare.com.
Our goal is to provide the highest quality services in a timely manner. In order to do so, we have had to implement an appointment cancellation/rescheduling policy. This policy enables us to better utilize available appointments for our clients. Your consideration is greatly appreciated.
Session appointment cancellation/rescheduling policy will be subject to the following fee(s):
If you cancel or reschedule your appointment 7 days’ before your meeting time there is no cancellation fee and you will be refunded 100% of deposit.
If you cancel or reschedule your appointment with less than 3 days’ notice you will be charged 50% of your deposit.
If you cancel or reschedule your appointment with less than 2 days’ notice you will be charged 100% of your deposit.
No-Show Policy
A “no-show” is someone who misses a scheduled appointment without canceling or rescheduling 7 days in advance of their scheduled appointment. “No-shows” will be charged 100% of our fee.
Late for your Scheduled Appointment
If you arrive 10 minutes late or more, your appointment time will be reduced by the amount of time you were late to accommodate the next client’s scheduled appointment.
Complaints Policy – ADHD Global Care
At ADHD Global Care, we are committed to ensuring a professional, respectful, and high-quality service for all patients. We value feedback and take all complaints seriously, as they help us improve the services we provide.
This policy outlines how you can submit a complaint and how it will be handled.
1. Scope of This Policy
This complaints policy applies to issues related to:
The operation of our platform (including registration, booking, and access to services).
Communication or customer support provided by the ADHD Global Care team.
The quality or availability of digital services delivered through the platform.
2. How to Make a Complaint
You can submit a complaint by email at info+complaints@adhdglobalcare.com
Please include:
- Your full name and contact details
- A clear description of the issue
- The name of the psychiatrist (if relevant)
- The date and time of the incident (if applicable)
- Any supporting documentation (if available)
3. What Happens Next
Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.
Investigation:We will investigate the matter fairly and confidentially. If we need more details, we may contact you for clarification.
Response:You will receive a written response within 15 working days. If additional time is required, we will inform you and provide an updated timeframe.
4. If You Are Not Satisfied
If you are not satisfied with the outcome of your complaint, you may request an internal review. This will be carried out by a senior member of our team who was not involved in the original case.
5. Confidentiality and Data Protection
All complaints are handled in line with GDPR and are treated with strict confidentiality. We will only share information when necessary to address the issue raised.
6. Continuous Improvement
We log and review all complaints to identify patterns and ensure we continually improve the quality of the platform and the support we provide to patients and clinicians.